Delivery Policy
Effective Date: 12/07/2025

At Happynapo, we aim to deliver your orders safely, quickl

🚚 Delivery Policy – Happynapo

Effective Date: December 25, 2025
Expiration Date: December 25, 2025

At Happynapo, we are dedicated to ensuring that your backpacks, footwear, and lifestyle essentials reach you safely, quickly, and reliably. This Delivery Policy provides a clear overview of our delivery areas, processing times, available shipping options, and procedures in the rare event of delivery issues.

By placing an order on our official website https://happynapo.com, you agree to the terms outlined below.

📍 1. Delivery Areas

  • We currently ship to all locations within the United Kingdom.

  • At this time, international shipping is not available, but we are actively working to expand our services to additional countries in the future.

  • Customers outside the UK can follow our announcements or subscribe to our newsletter for updates on global shipping availability.

⏱ 2. Order Processing Time

  • All orders are processed within 1–2 business days after full payment confirmation.

  • Orders placed after business hours, during weekends, or on public holidays will be processed on the next working day.

  • Custom or special-order items may require additional processing time, which will be communicated via email before dispatch.

🚀 3. Delivery Options & Estimated Timeframes

We offer two main delivery services within the UK:

  • 📦 Standard Delivery – Estimated arrival within 3–5 business days.

  • ⚡ Express Delivery – Estimated arrival within 1–2 business days (extra charges apply).

Please note:
Delivery times are estimates only and may vary due to factors beyond our control, such as:

  • Courier network delays

  • Adverse weather conditions

  • Seasonal peak periods (e.g., holidays, sales events)

💷 4. Shipping Costs

  • Shipping fees are calculated automatically at checkout based on your delivery location and chosen method.

  • We offer free standard shipping for qualifying orders — please refer to our website banners, promotional announcements, or product pages for current eligibility details.

  • Express shipping fees are charged separately and are non-refundable unless delivery delays are due to our error.

📡 5. Order Tracking

  • Once your order is dispatched, you will receive an email with a tracking link so you can follow your parcel’s journey in real time.

  • Tracking updates may take up to 24 hours to appear in the system after dispatch.

⚠ 6. Delivery Issues & Responsibility

To ensure smooth delivery, please double-check that your shipping address is correct before finalizing your order.
We cannot be held responsible for:

  • Delays caused by inaccurate delivery details provided by the customer.

  • Missed delivery attempts due to recipient unavailability.

If your parcel is lost, damaged, or significantly delayed, please contact us within 48 hours of the expected delivery date so we can:

  • File an investigation with the courier.

  • Offer a suitable solution, which may include a replacement or refund (subject to courier confirmation).

📞 7. Contact Information

For delivery inquiries, order status updates, or shipping assistance, please contact our friendly support team:

📍 Address: 69 Peachfield Road, Channerwick, United Kingdom
📧 Email: contact@happynapo.com
📱 Phone: 070 5362 1520
🌐 Website: https://happynapo.com

Our customer service team operates during standard UK business hours, Monday to Friday, and will respond to all delivery inquiries promptly.

y, and reliably. This Delivery Policy outlines our shipping methods, delivery timeframes, and what you can expect after placing an order at https://happynapo.com.

1. Delivery Areas

We currently ship to all locations within the United Kingdom. International shipping is not yet available but will be introduced in the future.

2. Order Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next working day.

3. Delivery Options & Timeframes

  • Standard Delivery: 3–5 business days

  • Express Delivery: 1–2 business days (extra charges apply)

Note: Delivery times are estimates and may vary due to courier delays, weather conditions, or holidays.

4. Shipping Costs

Shipping fees are calculated at checkout based on your delivery location and chosen shipping method.
Free standard shipping is available for qualifying orders (see banner or promotion details on our website).

5. Order Tracking

Once your order is shipped, you’ll receive a tracking link via email to monitor the delivery status in real time.

6. Delivery Issues

Please ensure your shipping address is accurate. We are not responsible for delays caused by incorrect addresses or missed delivery attempts.
If your parcel is lost, damaged, or significantly delayed, contact us within 48 hours of the expected delivery date.

7. Contact Us

For shipping inquiries or assistance, feel free to reach out:
📧 contact@happynapo.com
📍 69 Peachfield Road, Channerwick, United Kingdom
📞 070 5362 1520