🔄 Refund & Returns Policy – Happynapo

Effective Date: December 25, 2025
Expiration Date: December 25, 2025

At Happynapo, we want every customer to feel confident and happy with their purchase. While we take great care in ensuring our backpacks and footwear meet the highest standards of quality, we understand there may be times when you need to return or exchange an item.

This Refund & Returns Policy outlines your rights, eligibility, and the steps to take if you decide to return a product purchased through https://happynapo.com.

✅ 1. Return Eligibility

We gladly accept returns if the following conditions are met:

  • 📦 Unused & Original Condition – Items must be unworn, unused, and free from any damage or alterations.

  • 🎁 Original Packaging – Products must be returned in their original packaging, including tags, labels, and protective materials.

  • 🗓 Return Window – Requests must be initiated within 14 calendar days from the date of delivery.

  • 🧾 Proof of Purchase – A valid order number, receipt, or invoice must be provided.

If these conditions are not met, we reserve the right to refuse a return.

🚫 2. Items Not Eligible for Return

Certain items cannot be returned, including:

  • ❌ Used or Damaged Products (unless they arrived defective or faulty).

  • 🎟 Gift Cards or Store Credits.

  • 🏷 Final Sale or Clearance Items.

  • ✂ Personalized or Custom-Made Items (as they are tailored specifically for you).

📦 3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong product:

  1. 📸 Take clear photos of the item and packaging.

  2. 📧 Email us at contact@happynapo.com within 48 hours of delivery.

  3. We will review your claim and arrange for a replacement or full refund at no extra cost to you.

Your satisfaction is our priority, and we handle such issues swiftly and fairly.

📮 4. How to Initiate a Return

To request a return:

  1. 📧 Contact Us at contact@happynapo.com with your order details and reason for return.

  2. ⏳ Wait for our return authorization and instructions.

  3. 📦 Pack the item securely and send it using a trackable shipping method.

    • Unless the item is defective or incorrect, return shipping costs are the customer’s responsibility.

💰 5. Refund Process

Once your returned item is received and inspected:

  • 💳 A refund will be issued to your original payment method.

  • ⏱ Refunds typically process within 5–10 business days, depending on your bank or payment provider.

  • 🚚 Original shipping costs are non-refundable, unless the return is due to our error or a defective product.

🔐 6. Customer Assurance

We handle all refunds and returns in accordance with UK consumer protection laws. Our goal is to make the process clear, quick, and stress-free, ensuring you remain confident in shopping with Happynapo.

📞 7. Contact Information

If you have any questions about our Refund & Returns Policy, please reach out to our friendly support team:

📍 Address: 69 Peachfield Road, Channerwick, United Kingdom
📧 Email: contact@happynapo.com
📱 Phone: 070 5362 1520
🌐 Website: https://happynapo.com