Shipping Policy for HappyNapo

Effective Date: January 6, 2025

At HappyNapo, we are committed to delivering your order in a timely and efficient manner. This Shipping Policy outlines the shipping procedures, timelines, and terms that apply when you purchase products from www.happynapo.com. Please review this policy to understand how shipping is handled for both domestic and international orders.

1. Domestic Shipping (Within the United States)

  • Processing Time: Orders are typically processed within 1-2 business days after payment is received and confirmed. Orders are not processed on weekends or holidays.

  • Shipping Methods:

    • Standard Shipping: Delivery typically takes 5-7 business days. This is the most economical option for domestic orders.
    • Expedited Shipping: If you need your order sooner, we offer expedited shipping options for faster delivery, usually within 2-3 business days.
    • Two-Day Shipping: For urgent deliveries, we offer two-day shipping, which guarantees delivery within 2 business days.
    • Overnight Shipping: For next-day delivery, we offer overnight shipping.

  • Shipping Charges: Shipping costs will be calculated during checkout based on the shipping method you select and the delivery location. You will be provided with the total shipping cost before completing your purchase.

  • Free Shipping: HappyNapo offers free standard shipping on orders over a specified amount. The free shipping threshold may vary based on ongoing promotions or offers. Please check the website for current free shipping offers.

2. International Shipping

  • Availability: We offer international shipping to select countries around the world. For a list of eligible countries, please refer to the Shipping Section during checkout.

  • Processing Time: International orders are processed within 1-2 business days after payment is confirmed, just like domestic orders. However, please note that international shipping may take longer due to customs processing and international shipping transit times.

  • Shipping Methods: International shipping methods and delivery times vary by destination. Options for international shipping include:

    • Standard International Shipping: Delivery typically takes 7-14 business days depending on the destination.
    • Expedited International Shipping: For quicker delivery, expedited options are available, which may take 3-5 business days.
    • DHL/FedEx: In some cases, we may offer premium services through global carriers like DHL or FedEx for faster international delivery.

  • Shipping Charges: The shipping cost for international orders will depend on the destination country, weight, and shipping method chosen. You will be provided with the exact shipping cost during the checkout process.

  • Customs Duties & Taxes: International customers are responsible for any customs duties, taxes, or import fees imposed by their local government. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

3. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email with a tracking number (if applicable). You can use this tracking number to monitor the status of your delivery.
  • For international orders, please be aware that tracking updates may not always be available once the package leaves the United States, depending on the carrier used.

4. Shipping Restrictions

  • Some products may have shipping restrictions due to size, weight, or import regulations in certain countries. If this applies to an item in your order, we will notify you prior to shipping and work with you to find an alternative solution.
  • We do not ship to P.O. Boxes or Military APO/FPO addresses.

5. Delivery Issues & Delays

  • While we strive to ensure timely delivery, shipping times are estimates and may vary due to unforeseen circumstances such as weather delays, customs processing, or carrier issues. HappyNapo is not responsible for delays beyond our control.
  • If your package is delayed or lost during transit, please contact our customer support team at info@happynapo.com. We will assist you in resolving the issue and work with the carrier to locate the package.

6. Refused or Undeliverable Packages

  • If a package is returned to us due to an incorrect address, refusal by the recipient, or other undeliverable circumstances, we will notify you. Additional shipping fees may apply to reship the order, and we may refund the purchase price minus shipping fees, depending on the situation.

7. Changes to Shipping Policy

  • HappyNapo reserves the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with the updated effective date. We recommend checking the policy periodically for any updates.

8. Customer Support

If you have any questions or concerns regarding shipping, please contact our Customer Support team:

HappyNapo
Street: 5594 Sandstone Dr, Wheatfield, Indiana, United States
Phone: (501) 226-5098
Email: info@happynapo.com
Website: www.happynapo.com

By placing an order on HappyNapo’s website, you agree to the terms outlined in this Shipping Policy. Thank you for choosing HappyNapo for your luxury footwear needs!