Sales Policy for HappyNapo
Effective Date: January 6, 2025
At HappyNapo, we aim to provide a seamless, transparent, and fair shopping experience for all of our customers. Below is our Sales Policy outlining the terms and conditions that govern your purchases from us. By placing an order with HappyNapo, you agree to the terms set forth in this policy.
1. Pricing and Payment
- All prices listed on our website are in U.S. dollars and include applicable taxes unless stated otherwise.
- We reserve the right to change prices at any time without prior notice, but any price changes will not affect orders that have already been processed and confirmed.
- We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express, etc.), PayPal, and other secure payment options. Payments must be made in full before your order is shipped.
2. Order Confirmation and Processing
- After placing an order, you will receive an order confirmation email containing the details of your purchase.
- Orders will be processed once payment has been successfully confirmed. Please ensure that all information, including shipping address and payment details, is accurate to avoid delays.
- While we strive to fulfill every order, we reserve the right to cancel any order due to insufficient stock, pricing errors, or other unforeseen circumstances. If your order is canceled, we will notify you promptly and issue a full refund.
3. Shipping and Delivery
- We offer various shipping options, including standard and expedited shipping. Shipping fees are calculated at checkout based on your location and the shipping method selected.
- Orders are typically processed and shipped within 1-2 business days after payment confirmation. Delivery times may vary based on your location. Standard shipping generally takes 5-7 business days, and expedited shipping may take 2-3 business days.
- For international orders, shipping times and costs will depend on your country’s customs regulations and the shipping method chosen.
- Please ensure that your shipping address is correct at the time of order. We are not responsible for any delays or lost packages due to incorrect address information provided.
4. Sales Tax
- Sales tax will be applied to orders based on the applicable laws in the state or country to which the order is shipped. The total sales tax will be calculated during checkout and included in your final order total.
- If you are purchasing from outside the United States, additional customs duties or import taxes may apply upon delivery. These fees are the responsibility of the customer.
5. Discounts and Promotions
- From time to time, HappyNapo may offer special promotions, discounts, or coupon codes. These discounts are subject to specific terms and conditions, including expiration dates, eligibility, and exclusions.
- Discounts cannot be applied to past purchases and may not be combined with other offers unless otherwise specified.
- Promotional items are subject to availability and may be limited to certain quantities or while supplies last.
6. Cancellations and Modifications
- Orders can be canceled or modified only before they are processed and shipped. Once your order has been shipped, it cannot be canceled or altered.
- If you need to cancel or modify your order, please contact our customer service team immediately. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once the order is in progress.
7. Returns and Refunds
- Our Refund and Returns Policy governs returns, exchanges, and refunds. You can return your products within 30 days from the date of purchase if they are in new, unworn condition with the original packaging.
- Please visit our Refund and Returns Policy page for full details on how to return or exchange items and the conditions under which refunds will be issued.
8. Warranty
- HappyNapo products are made with care and precision, and we stand behind the quality of our footwear. If you receive a defective or damaged item, please contact us within 7 days of receiving your order, and we will arrange for a replacement or refund.
- Our products are covered by a 1-year limited warranty against manufacturing defects, which includes issues like stitching problems, sole separation, or material defects. This warranty does not cover normal wear and tear or damage caused by misuse.
9. Privacy and Security
- At HappyNapo, we take the privacy and security of your personal information seriously. For details on how we collect, store, and protect your data, please refer to our Privacy Policy.
10. Customer Service
- If you have any questions about your order, our products, or our sales policy, our customer service team is here to assist you. Please reach out to us at:
HappyNapo
Street: 5594 Sandstone Dr, Wheatfield, Indiana, United States
Phone: (501) 226-5098
Email: info@happynapo.com
Website: happynapo.com
11. Changes to the Sales Policy
- HappyNapo reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review the policy periodically to stay informed about how we operate.
By making a purchase at HappyNapo, you acknowledge that you have read, understood, and agreed to this Sales Policy.