🛒 Sales Policy – Happynapo

Effective Date: December 25, 2025
Expiration Date: December 25, 2025

At Happynapo, we are committed to delivering high-quality backpacks, footwear, and lifestyle essentials while ensuring a smooth, secure, and transparent shopping experience. This Sales Policy outlines the terms and conditions that apply to all purchases made through our official website https://happynapo.com.

By placing an order with us, you agree to the following guidelines designed to protect both you as the customer and our business operations.

📦 1. Product Availability

We work hard to keep our inventory accurate and up-to-date, but product availability is subject to change.

  • If an item you ordered becomes out of stock after purchase, our team will promptly notify you.

  • You will be given the option to:

    • Receive a full refund.

    • Select an alternative product of equal value.

    • Wait for the item to be restocked (if applicable).

We recommend placing your order early for high-demand items to avoid disappointment.

💷 2. Pricing & Currency

  • All prices listed on our website are in GBP (£) and include applicable UK VAT.

  • Prices may change without prior notice due to market fluctuations, supplier costs, or promotions.

  • Price changes will not affect confirmed orders that have already been processed and accepted.

  • For international orders, your bank or payment provider may apply currency conversion fees — these are outside our control.

📧 3. Order Confirmation

When you place an order:

  • You will receive an order confirmation email acknowledging receipt of your purchase request.

  • Please note, this email does not guarantee acceptance of the order — the sale is confirmed only after payment has been successfully processed and the order has been prepared for dispatch.

If you do not receive a confirmation email within 1 hour, please check your spam/junk folder or contact us directly.

💳 4. Payment Terms

  • Full payment is required at the time of checkout.

  • We accept secure payment options, including:

    • Major Credit/Debit Cards (Visa, MasterCard, American Express)

    • PayPal

    • Mobile Wallets (Apple Pay, Google Pay)

  • For full details, please refer to our Payment Policy.

All payments are processed through encrypted and PCI-compliant systems to protect your financial data.

❌ 5. Cancellations

  • You may cancel your order within 12 hours of placement, provided it has not been dispatched.

  • Once the order is shipped, cancellations can no longer be processed — instead, you will need to follow our Refund & Returns Policy.

To request a cancellation, email contact@happynapo.com with your order number and cancellation request.

🎁 6. Promotional Offers & Discounts

  • Only one promo code can be applied per order unless explicitly stated otherwise.

  • Discounts and offers must be applied at checkout and cannot be retroactively added after purchase.

  • Promotional codes may have expiry dates, usage limits, or product exclusions.

We encourage customers to read the terms of each promotion carefully before purchase.

🤝 7. Customer Support & Dispute Resolution

At Happynapo, customer satisfaction is our top priority.

  • For order issues, product inquiries, or delivery concerns, please contact our support team.

  • In the event of a dispute, we will work towards a fair and timely resolution in line with UK consumer protection laws.

📞 8. Contact Information

If you have any questions or concerns regarding this Sales Policy, please contact us:

📍 Address: 69 Peachfield Road, Channerwick, United Kingdom
📧 Email: contact@happynapo.com
📱 Phone: 070 5362 1520
🌐 Website: https://happynapo.com

Our friendly customer service team is available to assist you during standard business hours, Monday to Friday.